specialised in vegetable seeds

    Ergon International N.V.
    Privacy statement

    23 March 2018

    Ergon International N.V. attaches great importance to your privacy. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it with care. In this privacy statement we explain what we, in relation to our website ergonseed.nl, do with the information about you which is made available to us.

    If you have any questions or if you wish to know exactly which information we have about you, please contact Ergon International N.V.

    Handling an order
    If you place an order with us, we use your personal data to handle it properly. We may then give your personal details to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

    For this we use your name and address, e-mail address, telephone number and billing address. We do this on the basis of your consent. We keep this information until your order has been completed and seven years after that (which is the statutory retention obligation).

    Access to the portal
    Our portal gives you access to a management environment in which you may set, specify and change your details yourself. We keep track of the changes you make and of the times at which you make those, in order to be able to provide evidence of changes made by yourself.

    For the portal we use your name and address, billing address, telephone number and e-mail address. We do this on the basis of your consent. We keep this information for six months after ending our service to you.

    Statistics and profiling
    We keep statistics on the use of our website. We use these statistics to improve our website, for example by limiting the information it gives to what is relevant. In order to learn more about you, we may combine your personal data. Of course we will respect your privacy at all times. If you however do not agree with this action of ours, you may always report that to us.

    For these activities we use your telephone number, e-mail address, name and address and billing address. We do this on the basis of your consent. We keep this information for one year.

    Contact form and newsletter
    The contact form provides a means to ask us questions or to make requests. To process these, we use your billing address, e-mail address, telephone number and name and postal address. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response.

    You can subscribe to our newsletter. It contains news, tips and information about our products and services. You may cancel this subscription at any time. Each newsletter contains a link with which the subscription can be cancelled. Your subscription may also be cancelled through your account or through the portal.

    Your e-mail address will only be added to the list of subscribers with your permission. This address will be kept for three months after cancellation of the subscription.

    Purchase of credits
    Some items at our website ergonseed.nl ask for credits, which you have to buy in advance. We use your personal data to process the purchase and to register the credits.

    For this we use your e-mail address, name and postal address, telephone number and billing address. We do this on the basis of your consent. We keep this information until your order has been completed and seven years after that (which is the statutory retention obligation).

    Your account
    For certain parts of our website registration is required. Personal data must be entered and you need to choose a username. We create an account in which you can log in with that username and a password of your choice.

    We need to use your name and address, telephone number, e-mail address and billing address in order to conclude a contract with you. We keep this information up to six months after you terminated the account.

    We keep the information to save you re-entering it every time and to make it more easy to approach you if necessary. Through the account you may adjust information whenever you wish to do so.

    Advertising
    We would like to send you advertisements about offers and new products or services. We do this:

    • by e-mail
    • via social media
    • by telephone


    You can object to these advertisements at any time. Each e-mail contains a link with which the subscription can be cancelled. You can block us or use the link. You may indicate your objection when you receive a call. Your subscription may also be cancelled through your account or through the portal.

    Location data
    Sometimes it is necessary for our website ergonseed.nl, to find out where you are. We ask you separately whether you will allow us this information and only if you give permission, we will receive it.

    For this service we use the navigation- and localisation software of your telephone, tablet or computer. We have no control over any actions of the producers of this software (such as Google Maps), which may involve the information about your whereabouts. Therefore we advise you to always read their privacy statements.

    Provision of personal information to other companies or institutions
    We will not, under no circumstances, provide your personal data to other companies or institutions, except when this is necessary for our website or when we are legally required to do so (if, for example, the police demands information in case of suspicion of a criminal offence).

    Social media buttons are included in our website. These tools are used by the social media administrators to collect your personal data.

    Cookies
    We use cookies for our website. Cookies are small files in which we can store information, in order to save you the effort of entering your details more than once. However, they also allow us to see it when you visit the website.

    On your first visit to the website, we present a notification with an explanation about cookies. It also asks you to agree with the use of cookies.

    You may disable the placing of cookies through your browser. This may restrict the functioning of some features of the website.

    Google Analytics
    We use Google Analytics to keep track of how visitors use our website. We entered into a processor contract with Google. It contains stringent agreements about the information Google is allowed to keep track of.

    We allow Google to use the obtained Analytics information for other Google services.

    We agreed with Google that the company does not anonymize the IP addresses.

    Security
    Security of personal data is of great importance to Ergon International N.V. We ensure that your information is properly secured in our company. We always update our security measures and pay careful attention to possible risks.

    Changes to this privacy statement
    When our website changes, we must of course also adjust the privacy statement. Please pay attention to the date above and check regularly for new versions. We will do our best to send an extra announcement in case of changes in the statement.

    Accessing, changing and deleting your data
    If you have any queries or wish to know which personal information about yourself we have, you may always contact us. Please note our contact details below.

    You have the following rights:

    • to get an explanation about which personal details we have and about what we do with these;
    • to get access to the exact personal data we have about you;
    • to have errors corrected;
    • to have outdated personal data removed;
    • to withdraw previously given permission;
    • object to a particular use.


    Please take care of always clearly stating who you are, in order for us to know for certain that we do not modify or delete details of somebody else.

    To file a complaint
    If you feel that we do not help you in the right way, you have the right to file a complaint with the supervisory body. This is the Dutch Data Protection Authority.

    Contact details:
    Ergon International N.V.
    De Star 38
    NL-1601 MH ENKHUIZEN
    Tel. +31 228 32 12 55
    E-mail info@ergonseed.nl